Bromyard Body Repairs

Project Brief

Bromyard Body Repairs required a professional online presence to clearly present their vehicle repair services and provide customers with a simple way to make enquiries.

The objective was to create a website that showcased the workshop, explained the types of repair work carried out, and allowed potential customers to submit repair enquiries online.

Alongside the website, the project also needed a more structured way of handling incoming enquiries so that requests could be routed to the correct member of staff and responded to efficiently.

What We Built

• Designed and developed a modern website to present Bromyard Body Repairs and their vehicle repair services.
• Structured the site around clear service information to help visitors understand the types of work the workshop carries out.
• Implemented enquiry forms allowing customers to submit repair requests directly through the website.
• Built an automated enquiry workflow within Google Workspace to ensure enquiries are routed to the appropriate member of staff.
• Developed AI-assisted reply drafting so staff can quickly generate professional responses to incoming enquiries.
• Introduced structured logging of enquiries to provide clearer visibility of incoming work and communication.

Result

• Bromyard Body Repairs now has a clear and professional online presence.
• Customers can easily learn about the services offered and submit repair enquiries online.
• Enquiries are automatically routed to the appropriate team member, improving response times.
• AI-assisted drafting helps staff respond to enquiries more consistently and efficiently.
• The website and enquiry system provide a stable foundation for continued operational improvements.